COVID-19 Update: Due to the continuing pandemic and California's official orders, our office staff is working remotely. E-mail is the best form of contact as there may not be someone in the office to answer or return calls.
Our office hours are Monday to Friday, from 10:00 AM to 5:00 PM Pacific Time. Feel free to call or e-mail us during business hours. All e-mails will be answered by the following business day. Please note that during Crypto price surges you may see an extended delay in replies.
We invite you to take a look at our FAQS section, many answers to common questions can be found there.
Centrix International Corp
1524 Puddingstone Dr
La Verne, California USA 91750
Q: Why is my FedEx package stuck in Ontario, CA [or Tennessee]? Did FedEx lose my package?!
A: The good news is that the packages are not lost! The Ontario, California sorting facility uses the Ontario airport to send packages across the country and Tennessee is their major sorting hub for the eastern region. Right now, severe weather across the nation is causing flights to be cancelled and delaying shipments for several hubs. Specifically, there has been a massive, deadly winter storm raging in Tennessee for about 2 weeks that stopped all travel. Even Ground transport is being affected due to the severe weather conditions.
FedEx will prioritize delivering the COVID-19 vaccine and other medical supplies before packages such as ours, but as the weather improves you will start to see movement on your package again!
Q: What is the status of my order?
A: Our current processing time is 4-7 business days for in-stock items. Weekends don't count as business days. We ship all orders in full, so backordered items may further delay when the order is shipped. You will receive an automated e-mail with the tracking information once it is available.
Q: I received an X8 when I ordered the X11. (And the interconnect sync cable is missing too!)
A: We are sold out of the X11 and did not want to delay your order (or the ability to power your mining equipment), so we shipped the X8 instead. We will send you the correct X11 (with interconnect sync cables, if your order required any) as soon as our stock arrives. Please keep the X8 as a spare.