COVID-19 Update: Due to the continuing pandemic and California's official orders, our office staff is working remotely. E-mail is the best form of contact as there may not be someone in the office to answer or return calls.
Our office hours are Monday to Friday, from 10:00 AM to 5:00 PM Pacific Time. Feel free to e-mail us during business hours. E-mails are usually answered by the following business day.
Please note that during Crypto price surges you may see an extended delay in replies.
We invite you to take a look at our FAQS section, many answers to common questions can be found there. Further, any time-sensitive FAQs will be listed above the contact form!
Centrix International Corp
1524 Puddingstone Dr
La Verne, California USA 91750
Q: What is the status of my order?
A: Our current processing time is 5 business days. Weekends don't count as business days. Processing time and transit time are separate. You will receive an automated e-mail with the tracking information once it is available.
Q: Interconnect sync cable missing/stock? [orders made in April]
A: Our restock shipment was delivered recently. The shipping department is working hard to go through all of the affected orders to get the missing sync cables shipped as soon as possible. There is a record of all affected orders. We apologize for that inconvenience and greatly appreciate your patience.
Without the interconnect sync cables the correct power sequence is:
- Power on the PSU(s) with GPUs
- Wait about 5 seconds
- Power on the PSU with the mobo and the mobo itself
This will allow all the GPUs time to initialize and sync properly with the motherboard.
Q: I received another tracking number for my order, but I already received it. What's going on? [May 3rd - present]
A: We are shipping out the sync cable that was previously missing from your order! If you are international, then please don't worry about the declarations as we correctly marked the new shipment as a single, low-value cable.
Q: When will the Y-splitter PCIe cables be back in stock? Why did my kit come with 3-way splitters instead of the Y-cables? [May 10th - present]
A: We expect to be out of stock of the Y-splitter cables until May 21st. Rather than hold your order or mark several kits as out of stock, we decided to ship the 3-way splitters instead as a free upgrade. Both of the splitter cables are rated for up to 300W.
Q: When will the 1200W be back in stock? [May 13th - present]
A: The OEM’s market is starting to be scarce for server PSUs. We do not have a scheduled reorder and our last restock shipment is depleting fast. We are being very cautious not to over-sell them. Once our current orders are filled we will have a good idea of what is left available and will relist them early next week.